{"id":14852,"date":"2025-01-13T17:08:37","date_gmt":"2025-01-13T22:08:37","guid":{"rendered":"https:\/\/ptp.cloud\/?page_id=14852"},"modified":"2025-08-11T21:30:21","modified_gmt":"2025-08-12T01:30:21","slug":"userops","status":"publish","type":"page","link":"https:\/\/ptp.cloud\/services\/userops\/","title":{"rendered":"UserOps"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;2px||0px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;93%&#8221; 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fullwidth=&#8221;on&#8221; next_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3e489d&#8221; background_image=&#8221;https:\/\/ptp.cloud\/wp-content\/uploads\/2025\/01\/UserOps-Page-Header-Background.png&#8221; background_enable_video_mp4=&#8221;off&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; bottom_divider_style=&#8221;asymmetric4&#8243; bottom_divider_height=&#8221;58px&#8221; background_last_edited=&#8221;on|tablet&#8221; background_position_tablet=&#8221;top_left&#8221; background_position_phone=&#8221;top_left&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; 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custom_padding_tablet=&#8221;3rem||6rem||false|false&#8221; custom_padding_phone=&#8221;2rem||5rem||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; child_filter_brightness=&#8221;0%&#8221; child_filter_invert=&#8221;100%&#8221; button_one_text_size_tablet=&#8221;18px&#8221; button_one_text_size_phone=&#8221;16px&#8221; button_one_text_size_last_edited=&#8221;on|phone&#8221; border_color_all_image=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221; button_one_bg_color__hover=&#8221;#0c71c3&#8243; button_one_bg_color__hover_enabled=&#8221;on|hover&#8221;]\n<p><em>An Extension of Your Team, Always on Call.<\/em><\/p>\n[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; 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locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<section class=\"feature-section\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"feature-container\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Text Column --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"feature-text\"><!-- [et_pb_line_break_holder] --> <\/p>\n<h2>UserOps for Life Sciences<\/h2>\n<p><!-- [et_pb_line_break_holder] --><pee>PTP\u2019s UserOps services deliver white-glove end-user IT support tailored to the complex needs of biotech and research teams. Our experienced, empathetic professionals provide fast issue resolution, in-depth environment familiarity, and proactive support\u2014so scientists and staff can stay focused on discovery, not tech frustrations.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Video Column --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"feature-video\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<figure class=\"video-wrapper\"><!-- [et_pb_line_break_holder] -->        <iframe<!-- [et_pb_line_break_holder] -->          src=&#8221;https:\/\/www.youtube.com\/embed\/xnMVx-zDB9U&#8221;<!-- [et_pb_line_break_holder] -->          title=&#8221;UserOps for Life Sciences \u2013 PTP Overview&#8221;<!-- [et_pb_line_break_holder] -->          allowfullscreen<!-- [et_pb_line_break_holder] -->          loading=&#8221;lazy&#8221;><!-- [et_pb_line_break_holder] -->        <\/iframe><!-- [et_pb_line_break_holder] --><figcaption style=\"display: none;\"><!-- [et_pb_line_break_holder] -->          Learn how PTP delivers GxP-compliant, high-performance managed IT services for life sciences and biotech research environments.<!-- [et_pb_line_break_holder] -->        <\/figcaption><!-- [et_pb_line_break_holder] -->      <\/figure>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/section>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#efefef&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(237,239,255,0.54)&#8221; background_image=&#8221;https:\/\/ptp.cloud\/wp-content\/uploads\/2025\/06\/Square-Pattern-Hero-Background_Purple.png&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; bottom_divider_style=&#8221;arrow2&#8243; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||152px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||-4px|||&#8221; custom_css_free_form=&#8221;.center-logo-wrapper {||  position: relative;||  width: 100%;||  height: 0;||  padding-bottom: 80px; ||}||||.center-logo {||  position: absolute;||  top: -120px; \/* Adjust vertically as needed *\/||  left: 50%;||  transform: translateX(-50%);||  width: 180px; \/* Adjust size as needed *\/||  z-index: 10;||}||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"center-logo-wrapper\"><!-- [et_pb_line_break_holder] -->  <img <!-- [et_pb_line_break_holder] -->    src=&#8221;https:\/\/ptp.cloud\/wp-content\/uploads\/2025\/01\/UserOps-Icon-person-with-headset.png&#8221; <!-- [et_pb_line_break_holder] -->    alt=&#8221;PTP UsereOps for life sciences&#8221; <!-- [et_pb_line_break_holder] -->    class=&#8221;center-logo&#8221;<!-- [et_pb_line_break_holder] -->  \/><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-3px|||||&#8221; custom_css_free_form=&#8221;.benefits-combined {||  background: #fdfefe;||  border: 1px solid rgba(39, 168, 233, 0.2);||  border-radius: 16px;||  padding: 3rem 2rem;||  box-shadow: inset 0 0 0 1px rgba(39, 168, 233, 0.05), 0 8px 20px rgba(0, 0, 0, 0.04);||  max-width: 1000px;||  margin: 3rem auto;||}||||||.benefits-combined h2 {||  color: #2E3192;||  font-size: 2rem;||  margin-bottom: 1.25rem;||  text-align: center;||}||||.benefits-combined p {||  margin-bottom: 2rem;||  color: #444;||  font-size: 1.1rem;||  line-height: 1.6;||  text-align: center;||}||||.benefits-combined ul {||  list-style: none;||  padding: 0;||  margin: 0 auto;||  max-width: 800px;||}||||.benefits-combined li {||  margin-bottom: 1rem;||  padding-left: 2rem;||  position: relative;||  font-size: 1.05rem;||  color: #222;||  line-height: 1.5;||}||||.benefits-combined li::before {||  content: &#8216;\u2714&#8217;;||  position: absolute;||  left: 0;||  top: 2px;||  color: #27A8E9;||  font-size: 1.2rem;||}||&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"benefits-combined\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2>Why Life Sciences Companies Choose PTP<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <pee><!-- [et_pb_line_break_holder] -->    We deliver managed IT services for life sciences that accelerate productivity, protect sensitive research data,<!-- [et_pb_line_break_holder] -->    and ensure compliance with HIPAA, GxP, and FDA standards. Whether you&#8217;re running a biotech startup, CRO, or<!-- [et_pb_line_break_holder] -->    genomics lab, our team functions as an extension of yours\u2014resolving IT issues before they disrupt your science.<!-- [et_pb_line_break_holder] -->  <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<ul><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> GxP- and HIPAA-compliant MSP for biotech and research labs<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> White-glove IT support designed for scientific computing environments<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> Fast issue resolution with deep domain knowledge in life sciences<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> AWS-based managed cloud services tailored for research scalability<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> Secure infrastructure and IT support for clinical research teams<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<li> Proven experience with biotech IT systems, compliance audits, and lab software integration<\/li>\n<p><!-- [et_pb_line_break_holder] -->  <\/ul>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][et_pb_code raw_content_tablet=&#8221;&#8221; raw_content_phone=&#8221;<\/p>\n<div class=%22outer-wrapper%22>\n<div class=%22neumorphic-card%22 onmouseover=%22this.style.boxShadow='inset 10px 10px 30px #c5c5c5, inset -10px -10px 30px #ffffff'%22 onmouseout=%22this.style.boxShadow='-10px -10px 30px #ffffff, 10px 10px 30px #c5c5c5'%22>\n<p>    <!-- Image --><\/p>\n<div class=%22image-col%22>\n      <img \n        src=%22https:\/\/ptp.cloud\/wp-content\/uploads\/2024\/10\/PeakPlus-Goat-Illustration-min.png%22\n        alt=%22PeakPlus managed IT services for life sciences \u2013 illustrated goat mascot%22\n        class=%22goat-image%22\n      \/>\n    <\/div>\n<p>    <!-- Text --><\/p>\n<div class=%22text-col%22>\n<h2 class=%22headline%22>\n        Want more from NetOps? Pair it with PeakPlus\u2122<br \/>\n      <\/h2>\n<p class=%22description%22>\n        PTP\u2019s PeakPlus\u2122 service unifies NetOps with 24\u00d77 monitoring, compliance, and secure connectivity\u2014engineered specifically for life sciences teams. It\u2019s everything your network needs to support research at scale, built into one seamless managed service.\n      <\/p>\n<p>      <a href=%22https:\/\/ptp.cloud\/services\/peakplus\/%22 class=%22cta-link%22 onmouseover=%22this.style.backgroundColor='#1a237e'%22 onmouseout=%22this.style.backgroundColor='#2E3192'%22><br \/>\n        Learn More About PeakPlus\u2122<br \/>\n      <\/a>\n    <\/div>\n<\/p><\/div>\n<\/div>\n<p>&#8221; raw_content_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;65px|||||&#8221; custom_css_free_form=&#8221;.outer-wrapper {||  max-width: 1000px;||  margin: 0 auto;||  display: flex;||  align-items: center;||  justify-content: center;||}||||.neumorphic-card {||  display: flex;||  flex-wrap: wrap;||  align-items: center;||  justify-content: space-between;||  border-radius: 24px;||  padding: 40px;||  width: 100%;||  gap: 40px;||  background: #e8e8e8;||  box-shadow: -10px -10px 30px #ffffff, 10px 10px 30px #c5c5c5;||  transition: box-shadow 0.3s ease;||  box-sizing: border-box;||}||||.image-col {||  flex: 1 1 40%;||  display: flex;||  justify-content: center;||}||||.goat-image {||  max-width: 220px;||  height: auto;||  display: block;||}||||.text-col {||  flex: 1 1 55%;||}||||.headline {||  color: #2e3192;||  font-size: 2em;||  margin-bottom: 0.6em;||}||||.description {||  font-size: 1.1em;||  color: #444;||  line-height: 1.6;||  margin-bottom: 1.5em;||}||||.cta-link {||  display: inline-block;||  background-color: #2E3192;||  color: #ffffff !important;||  padding: 12px 24px;||  border-radius: 8px;||  font-size: 1em;||  text-decoration: none;||  transition: background-color 0.3s ease;||}||\/* Tablet: Resize image and reduce gap\/padding *\/||@media (max-width: 1200px) {||  .neumorphic-card {||    padding: 30px;||    gap: 30px;||  }||}||||\/* Mobile: Stack, reduce padding, scale image *\/||@media (max-width: 767px) {||  .neumorphic-card {||    flex-direction: column;||    padding: 20px;||    gap: 24px;||  }||||  .image-col, .text-col {||    flex: 1 1 100%;||    width: 100%;||    text-align: center;||  }||||  .goat-image {||    max-width: 180px;||  }||||  .headline {||    font-size: 1.5em;||  }||||  .description {||    font-size: 1em;||    margin-bottom: 1em;||  }||||  .cta-link {||    font-size: 0.95em;||    padding: 10px 20px;||  }||  @media (max-width: 1100px) {||  .neumorphic-card {||    flex-direction: column;||    padding: 30px;||    gap: 30px;||  }||||  .image-col,||  .text-col {||    width: 100%;||    text-align: center;||  }||||  .goat-image {||    max-width: 200px;||  }||}||||}||&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"outer-wrapper\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"neumorphic-card\" onmouseover=\"this.style.boxShadow='inset 10px 10px 30px #c5c5c5, inset -10px -10px 30px #ffffff'\" onmouseout=\"this.style.boxShadow='-10px -10px 30px #ffffff, 10px 10px 30px #c5c5c5'\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Image --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"image-col\"><!-- [et_pb_line_break_holder] -->      <img <!-- [et_pb_line_break_holder] -->        src=&#8221;https:\/\/ptp.cloud\/wp-content\/uploads\/2024\/10\/PeakPlus-Goat-Illustration-min.png&#8221;<!-- [et_pb_line_break_holder] -->        alt=&#8221;PeakPlus managed IT services for life sciences \u2013 illustrated goat mascot&#8221;<!-- [et_pb_line_break_holder] -->        class=&#8221;goat-image&#8221;<!-- [et_pb_line_break_holder] -->      \/><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- Text --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"text-col\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2 class=\"headline\"><!-- [et_pb_line_break_holder] -->UserOps, Powered by PeakPlus\u2122<!-- [et_pb_line_break_holder] -->      <\/h2>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <pee class=\"description\"><!-- [et_pb_line_break_holder] -->UserOps is part of the PeakPlus platform \u2014 our modular, enterprise-grade IT operations framework purpose-built for life sciences. PeakPlus ensures every UserOps engagement delivers consistent support, compliance, and scale across research, clinical, and biotech environments. From managed endpoints to cloud orchestration, PeakPlus enables us to meet the complex demands of regulated IT, without compromise.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <a href=\"https:\/\/ptp.cloud\/services\/peakplus\/\" class=\"cta-link\" onmouseover=\"this.style.backgroundColor='#1a237e'\" onmouseout=\"this.style.backgroundColor='#2E3192'\"><!-- [et_pb_line_break_holder] -->        Learn More About PeakPlus\u2122 \u2192<!-- [et_pb_line_break_holder] -->      <\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; 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custom_css_free_form=&#8221;\/* Section title *\/||#pricing-heading {||  text-align: center;||  color: #1a237e;||  font-size: 2.2rem;||  margin-bottom: 1.5rem;||}||.table-wrapper {||  width: 100%;||  display: flex;||  justify-content: center;||  overflow-x: auto;||}||||\/* Table structure *\/||.pricing-table {||  width: 100%;||  max-width: 1000px;||  margin: 0 auto;||  border-collapse: collapse;||  background-color: white;||  box-shadow: 0 4px 10px rgba(0, 0, 0, 0.05);||  table-layout: fixed;||  font-size: 1.1rem;||}||||.pricing-table caption {||  caption-side: bottom;||  font-style: italic;||  padding: 1.5rem;||  color: #555;||}||||.pricing-table th,||.pricing-table td {||  border: 1px solid #e0e0e0;||  padding: 1.2rem;||  text-align: left;||  word-wrap: break-word;||  width: 50%;||}||||\/* Header styling *\/||.pricing-table thead {||  background-color: #1a237e;||}||||.pricing-table th {||  font-weight: bold;||  color: #ffffff !important;||}||||\/* Row styling *\/||.pricing-table tbody tr:nth-child(odd) {||  background-color: #f0f8ff;||}||||.pricing-table tbody tr:nth-child(even) {||  background-color: #e3eafc;||}||||\/* Responsive styles *\/||@media (max-width: 600px) {||  .pricing-table thead {||    display: none;||  }||||  .pricing-table tbody tr {||    display: block;||    margin-bottom: 1rem;||    border: 1px solid #ddd;||    border-radius: 5px;||    background: #fff;||    overflow: hidden;||  }||||  .pricing-table td {||    display: flex;||    justify-content: space-between;||    align-items: center;||    padding: 1rem;||    border: none;||    border-bottom: 1px solid #ddd;||    width: 100%;||    box-sizing: border-box;||  }||||  .pricing-table td::before {||    content: attr(data-label);||    font-weight: bold;||    color: #2a2f9c;||    flex: 0 0 45%;||  }||}||@media (min-width: 601px) and (max-width: 1024px) {||  .table-wrapper {||    padding: 0 60px;||  }||}||&#8221; global_colors_info=&#8221;{}&#8221;]\n<section aria-labelledby=\"pricing-heading\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<h2 id=\"pricing-heading\">Help Desk Pricing Structure<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"table-wrapper\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<table class=\"pricing-table\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<caption>Help Desk Service Models and Their Consumption Types<\/caption>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<thead><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<th scope=\"col\">Help Desk Service Model<\/th>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<th scope=\"col\">Consumption<\/th>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->    <\/thead>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<tbody><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Remote, 8&#215;5<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Block of Tickets<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Remote, 24&#215;7<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Block of Tickets<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Remote + Onsite (Hourly or Dedicated)<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Block of Tickets + Hourly<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Onsite (Hourly)<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Hourly<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Onsite &#8211; Dedicated Resource<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Fixed Monthly<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<tr><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Onsite &#8211; 40 hours\/week Resource team<\/td>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<td>Fixed Monthly<\/td>\n<p><!-- [et_pb_line_break_holder] -->      <\/tr>\n<p><!-- [et_pb_line_break_holder] -->    <\/tbody>\n<p><!-- [et_pb_line_break_holder] -->  <\/table>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#efefef&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||3px|||&#8221; top_divider_style=&#8221;clouds&#8221; top_divider_height=&#8221;128px&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;79px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_css_free_form=&#8221;.userops-marketplace-section {||  border: 2px solid #2E3192;||  padding: 70px 30px 50px;||  border-radius: 12px;||  background: #f9f9f9;||  text-align: center;||  max-width: 900px;||  margin: 80px auto 60px;||  position: relative;||  box-sizing: border-box;||}||||.userops-marketplace-heading {||  position: absolute;||  top: 0;||  left: 50%;||  transform: translate(-50%, -50%);||  background: #f9f9f9;||  padding: 0 1rem;||  font-size: 1.9rem;||  color: #2E3192;||  font-weight: bold;||  margin: 0;||  text-align: center;||  display: flex;||  flex-direction: column;||  align-items: center;||  justify-content: center;||  gap: 6px;||  max-width: 100%;||  box-sizing: border-box;||  white-space: normal;||}||||.userops-marketplace-heading span:first-child {||  white-space: nowrap; \/* Prevent text break *\/||}||||.marketplace-logo-inline img {||  max-height: 46px;||  width: auto;||  height: auto;||  object-fit: contain;||  display: block;||}||||.userops-marketplace-content p {||  font-size: 1.05rem;||  color: #555;||  margin-bottom: 1.8rem;||}||||.userops-marketplace-button {||  background: #2E3192;||  color: #ffffff !important;||  padding: 12px 26px;||  border-radius: 6px;||  font-weight: 600;||  text-decoration: none;||  transition: background 0.3s;||}||||.userops-marketplace-button:hover {||  background: #1e256d;||}||||\/* Responsive adjustments *\/||@media (max-width: 480px) {||  .userops-marketplace-heading {||    font-size: 1.4rem;||  }||||  .marketplace-logo-inline img {||    max-height: 28px;||  }||}||&#8221; global_colors_info=&#8221;{}&#8221;]\n<section class=\"userops-marketplace-section\"><!-- [et_pb_line_break_holder] --><\/p>\n<h2 class=\"userops-marketplace-heading\"><!-- [et_pb_line_break_holder] -->  <span>Explore More PTP Solutions on<\/span><!-- [et_pb_line_break_holder] -->  <span class=\"marketplace-logo-inline\"><!-- [et_pb_line_break_holder] -->    <a href=\"https:\/\/aws.amazon.com\/marketplace\/seller-profile?id=40aef862-90e2-4a5f-9d98-2ef74b6cbf15\" target=\"_blank\" rel=\"noopener\"><!-- [et_pb_line_break_holder] -->      <img decoding=\"async\" src=\"https:\/\/ptp.cloud\/wp-content\/uploads\/2024\/04\/aws-marketplace-logo-1.png\" alt=\"AWS Marketplace\"><!-- [et_pb_line_break_holder] -->    <\/a><!-- [et_pb_line_break_holder] -->  <\/span><!-- [et_pb_line_break_holder] --><\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"userops-marketplace-content\"><!-- [et_pb_line_break_holder] -->    <pee><!-- [et_pb_line_break_holder] -->PTP\u2019s UserOps approach supports biotech and life sciences teams with scalable, compliant, and secure cloud operations. As an AWS Marketplace provider, our validated solutions help organizations streamline IT support, automate infrastructure, and improve user experience. Visit our AWS Marketplace profile to explore offers tailored to research, compliance, and operational excellence.<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] -->    <a class=\"userops-marketplace-button\" href=\"https:\/\/aws.amazon.com\/marketplace\/seller-profile?id=40aef862-90e2-4a5f-9d98-2ef74b6cbf15\" target=\"_blank\" rel=\"noopener\">View on AWS Marketplace<\/a><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(43,80,191,0.08)&#8221; custom_padding=&#8221;4px||4px|||&#8221; top_divider_style=&#8221;clouds&#8221; top_divider_height=&#8221;114px&#8221; top_divider_flip=&#8221;vertical&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row module_id=&#8221;free-support-assessment&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;128px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||4px|||&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_css_free_form=&#8221;.our-platform__chart {||  border: 2px solid #2F348D;||  border-radius: 24px;||  margin: 96px auto;||  padding: 40px 24px;||  background: white;||  box-sizing: border-box;||  overflow-wrap: break-word;||}||||.our-platform__chart h2 {||  color: white;||  background: #2F348D;||  padding: 24px;||  border-radius: 64px;||  margin: -80px auto 40px;||  text-align: center;||  width: 60%;||  max-width: 100%;||  box-sizing: border-box;||  overflow-wrap: break-word;||}||||.platform-offer {||  display: flex;||  flex-wrap: wrap;||  gap: 40px;||  justify-content: space-between;||  align-items: flex-start;||  box-sizing: border-box;||}||||.platform-text,||.platform-form {||  flex: 1 1 45%;||  min-width: 280px;||  box-sizing: border-box;||}||||.platform-text {||  display: flex;||  flex-direction: column;||  text-align: left;||  box-sizing: border-box;||}||||.platform-text p {||  font-size: 1.1em;||  color: #444;||  line-height: 1.6;||  margin-bottom: 20px;||  overflow-wrap: break-word;||  word-wrap: break-word;||}||||.platform-form-inner {||  padding: 20px;||  box-sizing: border-box;||}||||@media (max-width: 769px) {||  .platform-offer {||    flex-direction: column;||    gap: 32px;||  }||||  .our-platform__chart h2 {||    width: 90%;||    border-radius: 32px;||    margin: 0 auto; ||    position: relative;||    top: -85px; \/* Adjust vertical position *\/||    transform: none; \/* Remove transform override *\/||    text-align: center;||  }||||  .platform-text,||  .platform-form {||    flex: 1 1 100%;||    width: 100%;||  }||  @media (max-width: 1024px) {||  .your-cta-wrapper {||    flex-direction: column;||    align-items: center;||    gap: 24px; \/* reduce spacing *\/||  }||||  .your-cta-left,||  .your-cta-right {||    flex: 1 1 100%;||    width: 100%;||  }||}||||}||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"our-platform__chart\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<header><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Schedule a Free Support Assessment<\/h2>\n<p><!-- [et_pb_line_break_holder] -->  <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"platform-offer\"><!-- [et_pb_line_break_holder] -->    <!-- Left Column --><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"platform-text\"><!-- [et_pb_line_break_holder] -->      <pee><!-- [et_pb_line_break_holder] -->Get a free support assessment tailored to your life sciences organization. Identify risks, uncover opportunities, and build a roadmap for secure, compliant, and scalable cloud operations. Fill out the form to contact us today!<!-- [et_pb_line_break_holder] -->    <\/pee><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"logo-carousel\"><!-- [et_pb_line_break_holder] -->  <style id=\"sp_logo_carousel_dynamic_css9153\">.layout-table #sp-logo-carousel-pro9153 .table-logo-area img,div.sp-logo-carousel-pro-section div#sp-logo-carousel-pro9153 .sp-lcp-item img{opacity: 1 !important;}.layout-table #sp-logo-carousel-pro9153 .table-logo-area img,div.sp-logo-carousel-pro-section div#sp-logo-carousel-pro9153 .sp-lcp-item img{padding: 0px;}div.sp-logo-carousel-pro-section div#sp-logo-carousel-pro9153 .sp-lcp-item:hover img{opacity: 1 !important;}div#sp-logo-carousel-pro9153.sp-logo-carousel-pro-area .sp-lcp-item .sp-lcp-item-border,div#sp-logo-carousel-pro9153.sp-logo-carousel-pro-area .sp-lcp-item.sp-lcp-item-border{padding: 0px;background: transparent;}div#sp-logo-carousel-pro9153.sp-logo-carousel-pro-area .sp-lcp-item:hover 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